Lokad Call Center Calculator

• Key features

  • Call volume forecasts with our technology.
  • Optimized staff levels (through Erlang C).
  • Easy visualization of your call history.
  • Native support of 3^rd party applications.

• Key benefits

  • Save time on staff planning.
  • Reduce the amount of staff.
  • Increase service levels.
  • Increase customer satisfaction.

Screenshots

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Video demo

(English subtitles are available, just click the CC button)

Documentation

• User guide for L3C
• Importing Excel data into L3C
• Troubleshooting (when issues are encountered)
• Guide to the call center adapter editor (technical)
  

Related resources

• Calculate Call Center Staffing (MS Excel guide).