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Forecasting Software for sales, demand and call volumes

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Desktop Workload Forecasting Software for Call Centres

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This product is discontinued.
We suggest to upgrade to Lokad Call Center Calculator.

Lokad Desktop Workload Forecasting

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Lokad Desktop Workload Forecasting is an open source Windows application that provides workload forecasts reports.

This software requires a subscription plan to be fully functional.

Too much staff and your expenses go up.
But if you reduce too much, your customers get mad.

Features

  • report workloads (ex: inbound call volumes for call centers).
  • multiple workload queues supported.
  • forecast future workload (based on the Lokad forecasting technology).
  • hourly, half-hourly, quarter-hourly periods (suited for call centers needs).
  • cut & paste your reports to Microsoft Excel.
  • easy to deploy application (windows installer provided).
  • easy to extend, can be integrated in your own business application.

Resources


System requirements

  • Windows NT, 2000, XP, Vista
  • .NET Framework 2.0 (comes by default with Windows Vista, free download from Microsoft for Windows XP)
  • A supported application (see below)

Supported applications

ApplicationVersionDatabase
Asteriskplannedplanned
Vicidial2.0+MySQL

Your call centers or scheduling application is not listed? Please contact us.