Products »
Excel Sales Forecasting » Here
Troubleshooting Excel Sales Forecasting
You can get community support through the
Forecasting for Business web forums. If you need immediate assistance, the
Lokad Support Team is also available.
Having trouble to get started? Check out
Excel sales forecasting tutorial.
The Lokad authentication has failed.
You have correctly entered your email login and password (the same that you are using to log into our
web application, yet, you get an error message
The Lokad authentication has failed. This situation typically happens when a
firewall is blocking outgoing connections. Make sure the add-in is authorized to connect to the network.
The Lokad toolbar does not appear.
With Excel 2003 or earlier version, the Lokad toolbar should appears in the main Excel toolbar. Starting from Excel 2007, the Lokad toolbar is located in the
add-ins panel of Excel. If the Lokad toolbar is not displayed although the Lokad add-in has been correctly installed, the Lokad add-in is probably
deactivated.
Under Excel 2003 or earlier, you can check for activated add-ins in the menu
Tools » COM Add-ins.
Under Excel 2007, you can right-click on the Office ribbon, select
customize and finally select the
add-ins section in the dialog box. At the bottom on dialog box, you can select the
Deactivated add-ins and re-activate
Lokad Excel Sales Forecasting if needed.